Meet the Team at Finger Lakes Dental Operations Team
Amy
Director of Operations
Amy came to our office after completing her degree in Communications with a concentration in Public Relations and a minor in Marketing from SUNY Fredonia. She has been a part of the Finger Lakes Dental Care team since 2008. You may recognize Amy from her work at the Front Desk in our Canandaigua office. Now she travels between all of our offices to help support our growing team. When Amy isn’t in the office you can find her crafting, checking out a local brewery or spending time with her family.
Jennifer
Director of Finance
Jennifer has held many positions in the field of dentistry and brings all of that knowledge to her role at Finger Lakes Dental Care. Jen has worked for one the largest dental supply companies as a field sales consultant. She also worked as a sales representative for dental software. Then, in 1997, she graduated as a dental hygienist. Today, Jennifer stays busy as Director of Finance.
In her spare time she loves to travel to new places, near and far. When at home, you can find her at CrossFit killing it in the group exercise classes. Growing up with 2 Italian Grandmas, she learned to cook and bake from the best and enjoys making old favorites as well as trying new recipes. Jen has lived in CDGA since 2009 and currently lives with her significant other, TJ, and two crazy and very active Weimaraner dogs, Bo and Max.
Jessica
Human Resources
Jessica joined Finger Lakes Dental Care in August of 2020 as our Human Resource Manager. She has an associate’s degree in business administration from FLCC and has 16 years of human resource experience. She looks forward to helping our employees be the best they can be for our patients. Jessica and her husband, Kevin, live in Clifton Springs with their three children, Liam, Ella and Adeline. She enjoys being with her family, especially Sunday dinners at her parent’s house on Seneca Lake. She also enjoys camping with family and friends, relaxing by the lake, cooking, eating, and attending concerts.
Marlies
Executive Assistant
Marlies is a proud graduate of the University of Alaska, Fairbanks, where she earned her Associate's degree in Paralegal Studies. She joined the Finger Lakes Dental Care team in October 2023, bringing her organizational expertise and enthusiastic spirit to our office.
Outside of her professional life, Marlies is a devoted family person who enjoys spending quality time with her loved ones. She has a passion for DIY projects, constantly transforming her home with creative ideas. Marlies is also an avid outdoor enthusiast, often found exploring nature with her two dogs and horses.
Her diverse interests and skills make Marlies a vital and vibrant part of our team, always ready to support and elevate our operations.
Shannon
Regional Manager
Shannon joined our team in 2021 as our first regional manager! She brought with her over 15 years of experience in the dental field and is able to use that knowledge to make sure your experience in our office is exceptional! She is a graduate of Keuka College with a degree in Organizational Management. On the weekends Shannon likes to spend her time with friends, family and her two adorable dogs, Tessie and Luna. She loves going to concerts, visiting local cideries and exploring places she has never been!
Kendall
Human Resource Assistant
Kendall, a University of Buffalo graduate with a degree in communication, has smoothly transitioned into her role as HR Assistant. Joining the Finger Lakes Dental Team in March 2021, initially in the call center, she brings over a decade of customer service expertise. Kendall's commitment lies in delivering exceptional service and ensuring every staff member receives compassionate and respectful care.
Outside of work, Kendall cherishes spending quality time with her loved ones, particularly her husband and their German Shepherd mix, Luna. She also finds joy in activities such as skiing, wine tours, camping, and exploring new experiences
Ann
Lead Training Coordinator
Ann joined Finger Lakes Dental Care in May 2019 as a Patient Advocate, bringing a passion for patient support and service excellence. Now, as our Onboarding and Training Coordinator, Ann leads the way in welcoming and training new team members. With her extensive experience and dedication to patient-centered care, she is committed to providing each new hire with a strong foundation and the resources they need to succeed.
Ann is known for her attention to detail, clear communication, and supportive approach, ensuring that each team member feels confident and prepared in their role. Outside of work, she enjoys snacking, Crossfit and thrifting. Ann looks forward to helping new hires thrive as part of the FLDC family.
Barbara
Insurance Lead
Barbara joined our practice with over six years in the dental field and over 30 years of customer service experience. Barb is a graduate of Finger Lakes Community College with a degree in accounting. Born and raised in Canandaigua, Barb and her husband, Jeff, spent 11 years in Atlanta, GA before returning to the area with their daughter, Mikayla, and son, Austin.
Karen
Insurance Coordinator
Karen joined the Finger Lakes Dental Care team in October 2022 as one of our insurance coordinators. Karen is a graduate of Canisius College of Buffalo, NY with a degree in communication studies. Karen was born and raised in Geneva, NY and lives there with her husband Todd, two girls Molly and Maggie and Australian Shepard Apollo. She enjoys spending time with her family, working in her family’s restaurants and camping with great friends.
Katie
Insurance Coordinator
Katie is a 2020 graduate of Finger Lakes Community College where she graduated with her Associate's in Business Administration. Katie joined Finger Lakes Dental Care in April 2022 in the call center's client relations team and was excited to join the insurance team. She brings years of experience in customer service and her friendly personality. When she is not working, Katie enjoys watching docuseries about true crime, checking out the local wineries and going to Keuka Lake.
Liz
Insurance Coordinator
Liz joined Finger Lakes Dental as an insurance coordinator in December 2021. Prior to working at FLDC, she worked at a local hospital in the insurance/credentialing department. She also attended FLCC and Finger Lakes Health College of Nursing to pursue an Associates in nursing. Outside of work, Liz looks after multiple family-owned Air Bnb locations in the heart of the Finger Lakes. Liz and her husband share a fur baby, an adorable mini golden doodle, Charlie. In their free time, they enjoy traveling, trying new restaurants, pickleball, any outdoor activity, and good times with family and friends.
Monica
Insurance Coordinator
Monica is an experienced Insurance Coordinator with a background in patient advocacy and over five years in the dental field. She holds a bachelor’s degree in Accounting from the University of Phoenix, which enhances her expertise in managing both patient care and insurance coordination. Dedicated to helping patients navigate their insurance needs, Monica is known for her compassionate approach and attention to detail. Outside of work, she enjoys being involved in her local church and spending time with her two children, Noah and Aleia.
Cathy
Accounting Insurance Specialist
Cathy Viola has been a valued member of A Smile To Grow With for over 37 years. She started as a Dental Hygienist, driven by a passion she discovered in her early teens. After earning her Business Administration degree from Nazareth University, Cathy transitioned into the role of Business Manager, working closely with Dr. Kelley for much of her career. Currently, Cathy is part of the Finance Department at A Smile To Grow With and Finger Lakes Dental Care, a role she loves. Outside of work, she enjoys spending time with her husband Tom, their two daughters, Carlee (and fiancé Austin) and Camryn, cooking and hosting family gatherings. In her free time, Cathy stays active, bakes, gardens, and loves to travel, especially to warm, sunny destinations.
Nate
Accounting Coordinator
Nate joined the Finger Lakes Dental Care team in 2019 with over 15 years of customer service experience. In 2020, he became one of our insurance coordinators. He has an associate’s degree in Business Administration from Finger Lakes Community College. Nate enjoys video games, movies, music, playing sports, watching sports and going on adventures with his family.
Sally
Creative & Marketing Team Lead
Sally has a background in art and design with degrees from Finger Lakes Community College, Nazareth College, and Walden University. She spent fifteen years teaching high school art before switching to the private sector. In March 2019, she joined Finger Lakes Dental Care's marketing team. When she's not working, Sally loves cooking, doing yoga, and hanging out with her family and friends.
Morgan
Marketing Content Coordinator
Morgan joined our Marketing team as Content Coordinator in August 2024, bringing over a decade of experience in management and marketing. A native of Keuka Lake, Morgan is passionate about the Finger Lakes area and its community. She earned her B.S. in Mass Media Communications from Medaille College and, in 2020, launched her own business, Livia & Chloe Designs.
When she's not at work, Morgan enjoys spending time with her husband, three kids, and three English Bulldogs. Outside of work, you’ll often find her on Canandaigua Lake, taking a workout class at CrossFit or the YMCA, or making memories with her family.