Meet the Team at Finger Lakes Dental Operations Team
Amy
Director of Operations
Amy came to our office after completing her degree in Communications with a concentration in Public Relations and a minor in Marketing from SUNY Fredonia. She has been a part of the Finger Lakes Dental Care team since 2008. You may recognize Amy from her work at the Front Desk in our Canandaigua office. Now she travels between all of our offices to help support our growing team. When Amy isn’t in the office you can find her crafting, checking out a local brewery or spending time with her family.
Jennifer
Director of Finance
As Director of Finance at Finger Lakes Dental Care, Jennifer plays a key role in supporting the practice’s growth and operations. With a strong foundation in dentistry, she brings a unique perspective to the financial side of the business. Her background includes experience as a licensed dental hygienist, as well as working for one of the largest dental supply companies and a dental software provider.
Outside of work, Jennifer enjoys traveling—whether it’s a weekend getaway or an international adventure. She’s a dedicated CrossFitter and an avid cook and baker, skills inspired by her two Italian grandmothers. A Canandaigua resident since 2009, Jen and her husband, TJ, enjoy making the most of life in the Finger Lakes region.
Jessica
Human Resources
As Human Resource Manager at Finger Lakes Dental Care, Jessica plays a vital role in supporting our team and creating a positive, people-first work environment. With a strong background in human resources and an associate’s degree in business administration from FLCC, she is dedicated to helping our employees grow and succeed—so they can deliver the best possible care to our patients.
Jess and her husband, Kevin, live in Clifton Springs with their three children—Liam, Ella, and Adeline. She enjoys spending time with her family, especially Sunday dinners at her parents’ house on Seneca Lake. Her favorite pastimes include camping with loved ones, relaxing by the lake, cooking, exploring new foods, and attending concerts.
Marcia
Regional Manager
Marcia brings over 25 years of management experience to our organization. Her primary objective is to enhance the overall customer experience. Marcia holds an Associate’s degree in business management and is renowned for her compassionate nature. In her personal life, Marcia enjoys spending time outdoors, spending quality time with her husband Chris, and her children, Samantha, Megan (who also works at Finger Lakes Dental), and Hunter. She also cherishes her German Shepard, Axel and finds great relaxation at her cabin in the Adirondacks. Most of all, she is a HUGE Buffalo Bills fan! Go Bills!
Shannon
Regional Manager
Shannon joined our team in 2021 as our first regional manager! She brought with her over 15 years of experience in the dental field and is able to use that knowledge to make sure your experience in our office is exceptional! She is a graduate of Keuka College with a degree in Organizational Management. On the weekends Shannon likes to spend her time with friends, family and her two adorable dogs, Tessie and Luna. She loves going to concerts, visiting local cideries and exploring places she has never been!
Kendall
Human Resource Assistant
Kendall, a University of Buffalo graduate with a degree in communication, has smoothly transitioned into her role as HR Assistant. Joining the Finger Lakes Dental Team in March 2021, initially in the call center, she brings over a decade of customer service expertise. Kendall's commitment lies in delivering exceptional service and ensuring every staff member receives compassionate and respectful care.
Outside of work, Kendall cherishes spending quality time with her loved ones, particularly her husband and their German Shepherd mix, Luna. She also finds joy in activities such as skiing, wine tours, camping, and exploring new experiences
Ann
Lead Training Coordinator
Ann joined Finger Lakes Dental Care in May 2019 as a Patient Advocate, bringing a passion for patient support and service excellence. Now, as our Onboarding and Training Coordinator, Ann leads the way in welcoming and training new team members. With her extensive experience and dedication to patient-centered care, she is committed to providing each new hire with a strong foundation and the resources they need to succeed.
Ann is known for her attention to detail, clear communication, and supportive approach, ensuring that each team member feels confident and prepared in their role. Outside of work, she enjoys snacking, Crossfit and thrifting. Ann looks forward to helping new hires thrive as part of the FLDC family.
Barbara
Insurance Coordinator
Barbara brings extensive experience to our team, with a strong background in both the dental field and customer service. She holds a degree in accounting from Finger Lakes Community College and is passionate about helping patients navigate their insurance needs with clarity and care. Originally from Canandaigua, Barb spent over a decade in Atlanta, Georgia, before returning to the area with her husband, Jeff, and their two children. Her warm, knowledgeable approach makes her a valued part of our practice.
Isolde
Insurance Coordinator
Isolde Dempsey holds an Associate’s degree in Applied Sciences with a focus in Biology from Finger Lakes Community College. She began her professional career in banking, where she was first introduced to the insurance field. Drawing on her background in customer service and financial operations, she transitioned into a dedicated role in insurance and joined the team as an Insurance Coordinator. Outside of work, Isolde enjoys camping, hiking, and paddleboarding with her fiancée, as well as discovering new TV shows and movies.
Karen
Insurance Coordinator
Karen joined the Finger Lakes Dental Care team in October 2022 as one of our insurance coordinators. Karen is a graduate of Canisius College of Buffalo, NY with a degree in communication studies. Karen was born and raised in Geneva, NY and lives there with her husband Todd, two girls Molly and Maggie and Australian Shepard Apollo. She enjoys spending time with her family, working in her family’s restaurants and camping with great friends.
Liz
Insurance Coordinator
Liz joined Finger Lakes Dental as an insurance coordinator in December 2021. Prior to working at FLDC, she worked at a local hospital in the insurance/credentialing department. She also attended FLCC and Finger Lakes Health College of Nursing to pursue an Associates in nursing. Outside of work, Liz looks after multiple family-owned Air Bnb locations in the heart of the Finger Lakes. Liz and her husband share a fur baby, an adorable mini golden doodle, Charlie. In their free time, they enjoy traveling, trying new restaurants, pickleball, any outdoor activity, and good times with family and friends.
Monica
Insurance Coordinator
Monica is an experienced Insurance Coordinator with a background in patient advocacy and over five years in the dental field. She holds a bachelor’s degree in Accounting from the University of Phoenix, which enhances her expertise in managing both patient care and insurance coordination. Dedicated to helping patients navigate their insurance needs, Monica is known for her compassionate approach and attention to detail. Outside of work, she enjoys being involved in her local church and spending time with her two children, Noah and Aleia.
Cathy
Accounting Insurance Specialist
Cathy Viola has been a valued member of A Smile To Grow With for over 37 years. She started as a Dental Hygienist, driven by a passion she discovered in her early teens. After earning her Business Administration degree from Nazareth University, Cathy transitioned into the role of Business Manager, working closely with Dr. Kelley for much of her career. Currently, Cathy is part of the Finance Department at A Smile To Grow With and Finger Lakes Dental Care, a role she loves. Outside of work, she enjoys spending time with her husband Tom, their two daughters, Carlee (and fiancé Austin) and Camryn, cooking and hosting family gatherings. In her free time, Cathy stays active, bakes, gardens, and loves to travel, especially to warm, sunny destinations.
Nate
Accounting Coordinator
Nate joined the Finger Lakes Dental Care team in 2019 with over 15 years of customer service experience. In 2020, he became one of our insurance coordinators. He has an associate’s degree in Business Administration from Finger Lakes Community College. Nate enjoys video games, movies, music, playing sports, watching sports and going on adventures with his family.
Sally
Marketing Specialist
Sally blends her background in art, design, and education to support creative efforts at Finger Lakes Dental Care. Since 2019, she’s been behind much of the practice’s print and digital design work, helping maintain a consistent and polished brand across materials and promotions. Outside of work, she enjoys cooking, yoga, and spending time with family and friends.
Morgan
Marketing Team Lead
Morgan joined our Marketing team as Content Coordinator in August 2024, bringing over a decade of experience in management and marketing. A native of Keuka Lake, Morgan is passionate about the Finger Lakes area and its community. She earned her B.S. in Mass Media Communications from Medaille College and, in 2020, launched her own business, Livia & Chloe Designs.
When she's not at work, Morgan enjoys spending time with her husband, three kids, and three English Bulldogs. Outside of work, you’ll often find her on Canandaigua Lake, taking a workout class at CrossFit or the YMCA, or making memories with her family.